Terms of Sale - Online and Website Purchase
- THESE TERMS
1.1 What these terms cover? These are the terms (“Terms”) which apply to an order by you via our website www.funkincocktails.co.uk and the Terms that apply to the contract for the supply of goods by us to you (“Contract”).
1.2 Why should you read them? Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide goods to you, how you and we may change or end the Contract, what to do if there is a problem and other important information.
1.4 These Terms apply to you on the basis that you are an individual and you are buying goods from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession) (“you”, “your”).
1.5 If you are an individual purchasing goods on behalf of your employer or your organisation (and so not for personal use), other terms will apply for you and these can be found here [Note: include link to B2B terms].
1.6 If you are an individual purchasing a subscription for our cocktail boxes, other terms will apply for you and these can be found here.
- INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who are we? We are Funkin Limited, a company registered in England and Wales. Our company registration number is 03765967 and our registered office is at Crossley Drive, Magna Park, Milton Keynes, England, MK17 8FL. Our principal place of business is 122 Arlington Road, Camden, London, NW1 7HP (“we”, “us”, “our”).
2.2 How to contact us?. You can contact us by telephoning our customer service team at +44 (0) 207 328 4440 or by writing to us at email@example.com.
2.3 How we may contact you? If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when placing your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails.
- OUR CONTRACT WITH YOU
3.1 Our goods can be ordered by you on our website. Each order is an offer by you to buy the goods specified in the order subject to these Terms.
3.2 Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
3.3 After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted.
3.4 Our acceptance of your order only takes place when we send the email to you to accept it, at which point the Contract between you and us will come into existence.
3.5 If we are unable to supply the goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the goods, we will refund you the full amount including any delivery costs charged as soon as possible. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.
3.3 You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK or for anyone under the age of 18 to purchase it. When ordering and making a payment you will be required to confirm that you are aged 18 or over.
3.4 Alcohol is best enjoyed in moderation. Please drink responsibly.
- OUR GOODS
4.1 The images, descriptions and specifications of our goods on our website are for illustrative purposes only. Your goods may vary slightly from those, descriptions or specifications. The packaging and colouring of the goods may also vary from that shown in images on our website.
- YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the goods you have ordered please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
- OUR RIGHTS TO MAKE CHANGES
6.1 We may change the goods at any time and without notice:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor specification adjustments and improvements, for example to improve taste.
6.2 We reserve the right to change these Terms from time to time without notice. The most up-to-date version of these Terms will be on our website, so please check our website regularly.
6.3 The Terms applicable to your Contract will be those applicable at the time you place an order for goods.
- PROVIDING THE GOODS
7.1 The costs of delivery will be as displayed to you on our website.
7.2 We will make every effort to deliver the goods to you, as soon as reasonably possible and in any event within 30 days after the day on which we send you confirmation that the goods have been dispatched (Dispatch Confirmation).
7.3 If our supply of the goods is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any goods you have paid for but not received.
7.4 Please ensure that someone is present to accept delivery, or leave instructions during the order process for us to deliver your order to someone else (e.g. a trusted neighbour).
7.5 After a failed delivery to you, we will attempt to redeliver your order one more time. If we are unable to complete our delivery to you (e.g. due to difficulties gaining access to the delivery address), we will notify you as soon as possible. If, despite our reasonable efforts, we are unable to contact you or successfully complete delivery we may end the Contract and clause 10.2 will apply.
7.6 The goods will be your responsibility from the time we deliver the goods to the address you gave us. Ownership of the goods will also pass to you from the time we send you the Dispatch Confirmation.
- YOUR RIGHTS TO END THE CONTRACT
8.1 Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the Contract (or to get the goods replaced or to get some or all of your money back), please see clause 12;
(b) If you want to end the Contract because of something we have done or have told you we are going to do, please see clause 8.2;
(c) If you have just changed your mind about the goods, you can cancel the Contract but if you have received any goods, the goods must be returned to us in perfect, unused condition (so unopened and in resalable condition). You may be able to get a refund if you are within the cooling-off period (which is 14 days from the date on which you receive the goods) but this may be subject to deductions and you will have to pay the costs of return of any goods. We are permitted by law to reduce any refund owed to you to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop (for example if you open the packaging).
8.2 If you are ending a Contract for a reason set out at (a) to (d) below the Contract will end immediately and we will refund you in full for any goods which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the goods which you do not agree to;
(b) we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the goods may be significantly delayed because of events outside our control; or
(d) you have a legal right to end the Contract because of something we have done wrong.
8.4 All customers have the right to cancel their order with us at any time up to 12 noon on the same day of purchase. Where orders are placed after 12 noon, you may cancel your order up to 12 noon on the next business day.
- HOW TO END THE CONTRACT WITH US
9.1 To end the Contract with us, please let us know by doing one of the following: call customer services on +44 (0) 207 328 4440 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order (including order number) and your phone number and email address. Alternatively, you can print off the form set out in the Schedule below and post it to us at the address on the form.
9.2 If you end the Contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. Please pack the goods back in the package and return to Funkin Returns c/o Knetic, Unit 4, Apollo Park, University Way, Crewe, CW1 6NG, along with your name, email address and contact number. We encourage you to use a tracked postal service to return goods to us – please note, you are responsible for ensuring that the goods are safely returned to us.
9.3 Where you are returning the goods to us because you have changed your mind further to clause 8.1(c), the goods must be returned to us in perfect, unused condition.
9.4 We will only pay the costs of return:
(a) if the goods are faulty or misdescribed; or
(b) if you are ending the Contract because we have told you of an upcoming change to the goods, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
9.5 If you are entitled to a refund under these Terms we will refund you the price you paid for the goods including standard delivery costs, by the method you used for payment.
9.6 We aim to process any eligible refunds within 7 business days of receipt of returned goods, although repayment may take up to 14 days at the busiest times. Please also note that timescales for refunds may be affected by the payment service provider processing the refund.
- OUR RIGHTS TO END THE CONTRACT
10.1 We may end the Contract for the goods at any time by writing to you if:
(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods, for example, delivery address; or
(b) you do not, within a reasonable time, allow us to deliver the goods to you.
10.2 If we end the Contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for goods we have not provided but we may deduct or charge you a reasonable administration fee or the net costs we will incur as a result of you breaking the Contract.
- IF THERE IS A PROBLEM WITH THE GOODS
If you have any questions or complaints about the goods, please contact us as soon as possible. You can telephone our customer service team at +44 (0) 207 328 4440 or write to us at email@example.com.
- YOUR RIGHTS IN RESPECT OF DEFECTIVE GOODS
12.1 We are under a legal duty to supply goods that are in conformity with this Contract. Nothing in these Terms will affect your legal rights.
12.2 If you wish to exercise your legal rights to reject goods, please contact us as set out at clause 11 above in the first instance. You will be required to post the goods back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection on receipt of satisfactory proof of the postage costs that you have incurred.
12.3 Once we have inspected the goods and confirmed that they are defective we will arrange for the goods to be replaced with the same or similar goods or we will issue you with a full refund in accordance with clauses 9.5 and 9.6 above. If we inspect the goods and determine that they are not faulty then we will return the goods to you at your cost.
12.4 The remedies available to you depend on when you exercise your legal right to reject the goods as set out below:
(a) if you contact us to reject the goods within 30 days of receiving them, then, subject to clause 12.3 you will be entitled to a full refund;
(b) if you contact us to reject the goods after the 30 day period has expired and within 6 months of receiving the goods then, subject to clause 12.3, we are entitled to an opportunity to repair or replace your goods. If we are unable to do so, you will be entitled to a full refund for those goods; and
(c) if you contact us to reject repaired or replaced goods which remain of unsatisfactory quality after the 6 month period has expired, you may be entitled to a full or partial refund.
- PRICE AND PAYMENT
13.1 The price of the goods (which includes VAT) will be the price indicated on the order pages or in the order confirmation you received when you placed your order, unless we have notified you otherwise in accordance with clause 8.2(b).
13.2 Payment in full for the goods will be due and payable at the time of placing an order through our website. If you fail to make payment for the goods or if your payment card is not approved as described below at clause 13.3, we will be unable to accept your order.
13.3 We accept payment via any of the options advertised on our website. If you are paying by credit or debit card, we will conduct a standard pre-authorise check on your card. We will not charge your credit or debit card until we have approved the order.
- OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
14.1 If we fail to comply with the Contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods as summarised at clause 12, and for defective goods under the Consumer Protection Act 1987.
14.3 We only supply the goods to you for domestic and private use. If you use the goods for any commercial, business or re-sale purpose our liability to you will be limited as set out in the terms that apply for business consumers [Note: insert hyperlink to B2B T&Cs].
- HOW WE MAY USE YOUR PERSONAL INFORMATION
We will only use your personal information as set out in our privacy notice which can be found at: https://www.funkincocktails.co.uk/privacy-policy/.
- OTHER IMPORTANT TERMS
16.1 You mustn’t transfer or subcontract any of your obligations under a Contract, or transfer or deal with any of your rights under a Contract, without getting our written approval first.
16.2 We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract. If you are unhappy with the transfer you may end the Contract as detailed in clause 9.1.
16.3 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.4 We are able to vary these Terms in accordance with clause 6.2, however any variation of a Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
16.5 Our rights and remedies set out in the Contract are in addition to and don’t exclude or affect the rights and remedies available to us by law.
16.6 The Contract doesn’t create a joint venture or partnership between us and it doesn’t authorise us to act as agent or make or enter into any commitments on one another’s behalf.
16.7 If either of us is slow in insisting that the other does anything it is required to do under the Contract, or in taking steps in response to the other breaking the Contract, this won’t mean we’ll have lost the right to do those things.
16.8 Each provision and part provision of the Contract is separate from the others. This means that if any provision or part provision is held to be invalid, it will be deleted but this won’t affect the validity of the rest of the Contract.
16.9 This Contract will be ruled by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts.If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To Funkin Limited; 122 Arlington Road, Camden, London, NW1 7HP; +44 (0) 207 328 4440; firstname.lastname@example.org
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate